Best Books About Customer Service. 2024 Edition

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell is a renowned book on customer service. In this insightful and practical guide, Cockerell, the former Executive Vice President of Operations for Walt Disney World, shares his expertise and presents 39 essential rules for delivering exceptional customer service. Through real-life examples and stories, Cockerell provides valuable insights and actionable strategies for creating a customer-centric culture and exceeding customer expectations. This book about customer service is a must-read for anyone in the service industry who wants to elevate their customer service skills and create memorable experiences for their customers. Whether you’re a business owner, manager, or frontline employee, The Customer Rules is a valuable resource for mastering the art of delivering sensational service.

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Delivering Happiness: A Path to Profits, Passion, and Purpose

by Tony Hsieh

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh is a captivating memoir and business book that explores the importance of creating a company culture focused on delivering exceptional customer experiences. Hsieh, the CEO of Zappos, shares his journey of building a successful online shoe retailer with a unique approach to customer satisfaction. The book provides valuable insights into the significance of prioritizing customer happiness and how it can lead to long-term success and profitability. Through engaging storytelling and practical advice, Hsieh illustrates how a strong emphasis on customer delight can drive employee engagement, brand loyalty, and sustainable growth. If you’re looking for a compelling and insightful read on the power of exceptional customer service, this book about customer service is a must-read.

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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

by John R. DiJulius III

The Customer Service Revolution: Overthrow Conventional Business, Inspiconventional Business, Inspire Employees, and Change the World by John R. DiJulius III is a groundbreaking book on customer service that challenges businesses to rethink their approach to customer satisfaction. DiJulius provides powerful insights and strategies to revolutionize the way companies interact with their customers, emphasizing the importance of creating exceptional experiences that inspire loyalty and drive success. With compelling anecdotes and practical advice, this book about customer service offers a roadmap for organizations to elevate their customer service game and transform their culture. It’s a must-read for anyone looking to lead their company to new heights of customer satisfaction and industry dominance.

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Hug Your Haters: How to Embrace Complaints and Keep Your Customers

by Jay Baer

Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer is a game-changing book on customer service that challenges the traditional view of complaints. Baer’s insightful approach encourages businesses to embrace and learn from customer feedback, whether it be positive or negative. Through real-life examples and practical advice, the book about customer service provides a roadmap for businesses to improve their customer experience and loyalty. Baer emphasizes the importance of engaging with customers on public channels, such as social media, and offers strategies for turning dissatisfied customers into loyal advocates. Hug Your Haters is a must-read for any business looking to elevate their customer service game and build long-lasting relationships with their customers.

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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

by Shep Hyken

The Amazement Revolution is a customer service book that outlines seven powerful strategies to create an exceptional customer experience. Shep Hyken, a renowned customer service expert, provides practical insights and real-life examples to help businesses and organizations transform their approach to customer service. The book emphasizes the importance of creating amazing experiences for both customers and employees, showing how a strong internal culture can lead to exceptional external service. With a focus on building long-term relationships and creating loyal customers, The Amazement Revolution offers actionable advice for delivering outstanding service at every touchpoint. Whether you’re a business owner, manager, or frontline employee, this book about customer service will inspire you to revolutionize your approach and create lasting impressions that keep customers coming back for more.

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The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company

by Robert Spector and Patrick D. McCarthy

The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company, written by Robert Spector and Patrick D. McCarthy, is a renowned book on customer service that delves into the exceptional service culture of Nordstrom, the leading retail company. The book provides an inside look at Nordstrom’s legendary approach to customer satisfaction, highlighting the company’s core values and principles that have made it a customer service powerhouse. Through real-life examples and insightful anecdotes, the authors demonstrate how Nordstrom has built a loyal customer base by prioritizing personalized attention, empowerment of employees, and a relentless focus on exceeding customer expectations. This customer service book is a must-read for anyone seeking to understand the strategies and mindset behind creating a world-class customer experience.

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The Thank You Economy

by Gary Vaynerchuk

The Thank You Economy by Gary Vaynerchuk is a compelling book on customer service that emphasizes the power of genuine interactions with customers in the digital age. Vaynerchuk argues that in today’s highly connected world, businesses can no longer rely solely on traditional advertising and marketing strategies to succeed. Instead, they must focus on building authentic relationships with their customers and providing exceptional experiences. Vaynerchuk shares insightful examples of companies that have successfully implemented this approach, demonstrating how investing in customer relationships can lead to long-term success and loyalty. The book about customer service is a valuable resource for businesses looking to differentiate themselves and thrive in a competitive market by prioritizing genuine connections and gratitude.

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri and Micah Solomon

Exceptional Service, Exceptional Profit is a book on customer service that unveils the secrets to creating a five-star customer service organization. Authors Leonardo Inghilleri and Micah Solomon provide a comprehensive guide on how to build a customer-centric culture that leads to exceptional service and increased profits. They emphasize the importance of understanding and exceeding customer expectations, as well as the significance of empowering employees to deliver outstanding experiences. The book about customer service is packed with practical strategies and real-life examples from successful businesses, making it a valuable resource for anyone looking to elevate their customer service game. Inghilleri and Solomon’s insights and principles are essential for any organization aiming to stand out in today’s competitive market by providing exceptional customer service.

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price and David Jaffe

The Best Service is No Service is a groundbreaking book on customer service that challenges the traditional approach to serving customers. Authors Bill Price and David Jaffe advocate for a radical shift in mindset, arguing that the best way to keep customers happy and reduce costs is to eliminate the need for customer service in the first place. They provide real-world examples and practical strategies for companies to identify and address the root causes of customer issues, ultimately creating a seamless and efficient customer experience. This customer service book is a must-read for anyone looking to revolutionize their approach to serving customers and improve their bottom line.

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The Customer-Funded Business: Start, Finance, or Grow Your Company with Your Customers’ Cash

by John W. Mullins

The Customer-Funded Business: Start, Finance, or Grow Your Company with Your Customers’ Cash by John W. Mullins is a groundbreaking book on customer-funded business models. Mullins presents a compelling argument for entrepreneurs to consider alternative funding sources to fuel their businesses, such as pre-sales, borrowing from customers, and subscription-based models. This customer service book highlights the advantages of building a business that is aligned with the needs and desires of its customers, ultimately leading to a more sustainable and profitable enterprise. Mullins provides real-world examples and practical advice for entrepreneurs looking to start, finance, or grow their companies without relying solely on traditional funding sources. Whether you are a startup founder or an established business owner, this book about customer service offers valuable insights into leveraging customer relationships to drive business success.

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

by Sriram Dasu and Richard B. Chase

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business is a comprehensive book on customer service that delves into the intricate dynamics of customer interactions. Written by Sriram Dasu and Richard B. Chase, this insightful book about customer service emphasizes the importance of managing emotions, building trust, and maintaining control in order to excel in the realm of customer service. With real-world examples and practical strategies, the authors provide valuable insights into how organizations can create positive and lasting customer experiences. Whether you are a business professional, manager, or customer service representative, this customer service book offers valuable guidance on how to effectively navigate the complexities of customer interactions and ultimately win the loyalty of your customers.

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Customer Satisfaction is Worthless, Customer Loyalty is Priceless

by Jeffrey Gitomer

Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer is a must-read book about customer service. Gitomer explains that while customer satisfaction is important, it’s not enough to build a successful business. Instead, he emphasizes the importance of creating loyal customers who keep coming back and spreading positive word-of-mouth. The book provides practical insights and strategies for building strong relationships with customers, exceeding their expectations, and ultimately turning them into loyal advocates for your business. Gitomer’s engaging writing style and real-world examples make this book a valuable resource for anyone looking to improve their customer service skills and create a loyal customer base. If you’re looking for a game-changing customer service book, this is the one to pick up.

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, Rick DeLisi

The Effortless Experience: Conquering the New Battleground for Customer Loyalty is a groundbreaking book on customer service that challenges the traditional belief that exceeding customer expectations is the key to loyalty. Authors Matthew Dixon, Nick Toman, and Rick DeLisi present a new approach to customer service that focuses on reducing customer effort rather than delighting them. Drawing on extensive research and real-world examples, the authors reveal that customers are more loyal when their interactions with a company are effortless, even if those interactions are not particularly memorable. This customer service book provides practical strategies for organizations to streamline their processes and improve the overall customer experience, ultimately leading to greater customer loyalty. Whether you are a business owner, manager, or customer service professional, The Effortless Experience offers valuable insights and actionable takeaways to transform your approach to customer service.

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Be Our Guest: Perfecting the Art of Customer Service

by The Disney Institute

Be Our Guest: Perfecting the Art of Customer Service is a renowned book on customer service that takes a unique approach to the concept of hospitality. Written by the Disney Institute, this book about customer service provides valuable insights into creating magical experiences for customers. Through real-life examples and practical strategies, it demonstrates how exceptional customer service can be achieved by focusing on the smallest details. The book emphasizes the importance of creating a welcoming environment, understanding and exceeding customer expectations, and building strong relationships with clients. With its engaging storytelling and valuable lessons, Be Our Guest is a must-read for anyone looking to improve their customer service skills and create memorable experiences for their patrons. Whether you’re in the hospitality industry or any other field, this customer service book will inspire you to elevate your level of service and leave a lasting impression on your customers.

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Moments of Truth

by Jan Carlzon

Moments of Truth by Jan Carlzon is a renowned book on customer service that offers a compelling insight into the strategies and principles that can transform an organization’s approach to customer experience. Carlzon, a former CEO of Scandinavian Airlines, shares his experiences and the pivotal moments that shaped his leadership philosophy. The book emphasizes the importance of every interaction or “moment of truth” between a company and its customers, and how these moments can make or break the overall customer experience. Through inspiring anecdotes and practical advice, Carlzon provides a blueprint for creating a customer-centric culture and delivering exceptional service. This customer service book is a must-read for anyone looking to enhance their understanding of service excellence and leadership in the business world.

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The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company

by Robert Spector

The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company by Robert Spector is a renowned book about customer service that takes readers behind the scenes of Nordstrom, America’s leading retailer. This customer service book offers an inside look at the company’s legendary customer-centric culture, providing valuable insights into their philosophy and practices. Through real-life examples and interviews with employees, the author reveals the secrets behind Nordstrom’s exceptional service and its impact on customer loyalty. Readers will gain a deep understanding of how Nordstrom has become a benchmark for outstanding customer service, and how they can apply similar principles to their own businesses. Whether you’re a business owner, manager, or customer service professional, this book about customer service is a must-read for anyone looking to elevate their approach to customer satisfaction.

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The Customer Comes Second: Put Your People First and Watch ’em Kick Butt

by Hal Rosenbluth

The Customer Comes Second: Put Your People First and Watch ’em Kick Butt by Hal Rosenbluth is a customer service book that challenges the traditional idea that ‘the customer comes first.’ Rosenbluth argues that by putting your employees first, they will in turn provide exceptional service to your customers. Through real-life examples and case studies, he demonstrates how organizations can create a positive and supportive work environment, resulting in motivated and engaged employees who are passionate about delivering excellent customer service. This book about customer service offers a fresh perspective on the importance of prioritizing employee satisfaction and well-being, and how it ultimately leads to business success. If you’re looking to improve your company’s customer service and employee satisfaction, this book is a must-read.

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty

by Matthew Dixon, Nick Toman, and Rick DeLisi

The Effortless Experience: Conquering the New Battleground for Customer Loyalty is a groundbreaking book on customer service by Matthew Dixon, Nick Toman, and Rick DeLisi. This insightful book about customer service challenges the traditional notion that exceeding customer expectations is the key to loyalty. Instead, the authors argue that reducing customer effort is the most effective way to foster long-term customer loyalty. Drawing on extensive research and real-world examples, the authors provide a compelling case for why companies should focus on making customer interactions as effortless as possible. They offer practical strategies for implementing this approach, such as identifying and addressing common pain points and empowering frontline employees to resolve customer issues quickly and effectively. The Effortless Experience is a must-read customer service book for any business looking to improve customer loyalty and satisfaction.

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

by Richard S. Gallagher

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher is a comprehensive book on customer service that provides practical strategies for handling difficult customer interactions. With a focus on effective communication and problem-solving, this customer service book equips readers with the tools to navigate even the most challenging situations with confidence and professionalism. Gallagher’s insights and real-life examples offer valuable guidance for anyone in a customer-facing role, from front-line staff to managers. Whether you’re looking to enhance your skills or improve the customer experience within your organization, this book about customer service is an essential resource for mastering the art of customer service.

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The Customer Culture Imperative: A Leader’s Guide to Driving Superior Performance

by Linden R. Brown and Chris L. Brown

The Customer Culture Imperative is a groundbreaking book on customer service that provides leaders with actionable strategies to drive superior performance. Authors Linden R. Brown and Chris L. Brown offer a comprehensive guide to creating a customer-centric culture within organizations, emphasizing the critical role of leadership in shaping customer-focused behaviors and attitudes. Through real-world examples and practical insights, the book about customer service demonstrates how a strong customer culture can lead to increased customer satisfaction, loyalty, and ultimately, business success. With a focus on aligning the entire organization around the customer, this customer service book is a must-read for leaders looking to differentiate their company through exceptional customer experiences.